WARRANTY
Two things cover your Zeta saddle: a 30-day money-back guarantee if it isn't right for you, and a one-year warranty if something goes wrong with it.
30-Day Money-Back Guarantee
Every Zeta saddle comes with a 30-day 100% money-back guarantee. If you are not satisfied for any reason within 30 days of delivery, contact us at info@zetasaddles.com for a full refund. The clock starts when the saddle reaches you, not when you order it.
We would ask one thing first: ride it at least three to five times before you decide. A saddle that is genuinely better for you often does not feel that way on the first ride, because your body has spent months adapting to the one you are replacing.
If something feels wrong, email us before you give up on it. Setup is usually the cause — saddle height, fore-aft position and nose angle all change how a saddle loads your body, and we can normally sort it out in one exchange.
One-Year Warranty
Zeta Saddles products are guaranteed to the original purchaser to be free from defects of quality at the time of delivery and for a period of one year from the date of delivery (the "warranty period").
Failure or defects of the saddle arising from normal use are 100% covered. Damage caused by crashes or other non-typical riding is not covered.
How to make a claim
During the warranty period, and upon proof of purchase, a defective product will be replaced. Email info@zetasaddles.com with:
- Your order number, or other proof of purchase
- Photographs showing the issue
- A short description of what happened and how the saddle is ridden
Our customer service team will confirm the issue from your images and description, and we will send a replacement promptly.
Questions about either of these, or about which saddle suits you? Email info@zetasaddles.com.